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At Toahfa, we prioritize the safety and security of our community. Our commitment is to maintain a high standard of personal security for all members, whether you are buying or selling. Here’s what you need to know about our key safety processes.
We proactively implement systems that detect inappropriate content. Similar to email spam filters, these tools work to automatically block suspicious messages.
At Toahfa, we take your privacy seriously. For detailed information on how we handle your personal data and your rights regarding it, please read our Privacy Policy.
We utilize predictive analytics to flag and evaluate suspicious activity, listings, and orders instantly. This allows our team to take action before any harm occurs.
When you make a payment through Toahfa, our mandatory Buyer Protection is automatically applied to your order. This ensures safe payments, gives you the right to claim a refund, and provides access to customer support. Learn how we calculate the Buyer Protection fee.
We will issue a refund if your item doesn't arrive, arrives damaged, or is not as described. You have 7 days to submit a claim. Unless agreed otherwise, the buyer covers return fees. Find out more about Toahfa’s refund and returns policy.
Your money is held securely throughout the entire transaction. All Toahfa payments are encrypted and handled by our trusted payment partners, ensuring that money is sent and received safely and reliably.
You can reach out to us 24/7, and we will ensure every issue is resolved promptly. For quick tips, visit our Help Center.
Toahfa’s secure messaging tool enables you to gather all necessary details about the items you wish to purchase. You can message any member — remember that being polite and considerate will enhance their trust in you.
Toahfa members can leave feedback for each other only after a completed order — so the feedback visible on profiles is based on actual experiences. Take a close look at the feedback left by other members, and remember to leave feedback after an order to receive it in return.
Boost your trustworthiness instantly by verifying your account on Toahfa. If you want to check if another member has verified their account, simply click through to their profile.
Complete your profile with relevant information — being proactive increases trust and can also enhance your sales. If you notice anything that falls short of our community standards — report it so our team.
