Payment Policy
Payment Policy
At Toahfa, we prioritize secure, transparent, and efficient payment processes for both sellers and buyers. Whether you’re selling or purchasing items, here’s everything you need to know about how payments are handled on our platform.
For Sellers
Receiving Payments
– Once your item is sold, the buyer has 2-3 business days to confirm the receipt and condition of the item.
– After the buyer confirms the item’s delivery, the payment will be transferred to your Toahfa account within 48 hours.
– Sellers can withdraw their earnings via:
– Bank Transfer: Funds will be transferred directly to your registered bank account. Bank transfer fees may apply depending on your financial institution.
– E-Wallet: Option to withdraw funds to supported e-wallet platforms for faster access to your earnings.
– Store Credit: You can opt to receive your payment as Toahfa store credit for future purchases, with bonus credits offered for choosing this option.
Fees and Commissions
– For Sell Fast listings: A standard fee 30 % will be deducted from the total sale price.
– For Consignment Sales: Toahfa takes a 30% commission from the sale price after the item is sold. This commission covers the evaluation, listing, and marketing of your item.
– Fees are automatically deducted from the final payout amount before it reaches your account.
Payment Disputes
– In case of any payment disputes (e.g., item not received or disputes about the item’s condition), funds may be temporarily held until the issue is resolved. Our customer support team will review the case and take appropriate action to ensure fairness for both parties.
Payout Schedule
– Payments are processed on a [weekly/bi-weekly] basis after the sale is confirmed. In the case of consignment sales, payments will be released within [X] days after the buyer’s payment is completed and confirmed.
For Buyers
Payment Methods
– Toahfa offers a variety of secure payment methods for a smooth shopping experience:
– Cash on Delivery : We deliver any type of order of cash of delivery all over Pakistan.
– Credit/Debit Cards: We accept all major credit and debit cards (Visa, MasterCard, etc.).
– Bank Transfers: Option to transfer funds directly from your bank account.
– Digital Payment Platforms: We support payments through verified e-wallet services such as among toahfa wallets.
– Toahfa Store Credit: If you’ve opted for store credit from previous sales or trade-ins, you can use this to make purchases on Toahfa.
Payment Security
– All payments on Toahfa are processed using SSL encryption to ensure your personal and financial information is kept safe.
– We partner with trusted third-party payment processors to guarantee that your transactions are secure and compliant with industry standards.
Refunds and Cancellations
– If you choose to cancel a purchase before the item is shipped, a full refund will be issued to your original payment method.
– Once the item is shipped, you can initiate a return request through our Returns Policy, and refunds will be processed after the item is received and verified by the seller.
Transaction Fees
– Buyers are responsible for any additional fees related to their payment method (e.g., currency conversion fees, bank transfer fees). These are set by the payment provider and are not controlled by Toahfa.
– Toahfa does not charge buyers any transaction fees for purchases made on the platform.
Payment Disputes
In the unlikely event of a dispute regarding payment, Toahfa provides a clear and simple resolution process:
– Disputes for Sellers: If you haven’t received your payment, please contact our support team within 7 days of the transaction.
– Disputes for Buyers: If the item you received doesn’t match the description, or if there is an issue with the payment process, please raise a dispute within 7 days from the delivery date. Our team will review the case and work toward a fair resolution.
General Information
– All transactions on Toahfa are conducted in PKR (Pakistani Rupees). International buyers and sellers may be subject to currency conversion fees based on their payment provider’s rates.
– Toahfa reserves the right to hold payments for further verification in cases of suspected fraudulent activity or breaches of our Terms of Service.
– Sellers and buyers are responsible for ensuring that their payment information is accurate and up to date. Any issues arising from incorrect bank details or payment method information will need to be resolved by the user.
FAQs
- How long does it take for sellers to receive payment?
Typically, sellers receive payment within 48 hours of the buyer confirming receipt of the item.
- Are there any fees for buyers?
Toahfa does not charge buyers any transaction fees, but your payment provider may charge fees for certain methods such as bank transfers or currency conversions.
- Can I change my payment method after placing an order?
Unfortunately, you cannot change the payment method once the order has been placed. Ensure to select the correct option during checkout.
