Refunds and Returns Policy

Refund & Return Policy

For Items Sold by You (Pre-Loved Fashion)

No Returns or Refunds Once Sold

• Once your item is picked up and processed, it cannot be returned to you.
• If an item is rejected during the quality check, it will be either recycled or returned to you at your expense.
• If a buyer returns an item due to issues in listing accuracy, Toahfa will adjust the credits accordingly but does not offer cash refunds.

For Brand-New Purchases (Using Toahfa Credits)

Since all brand-new items are purchased directly from brands, the following policies apply:

Returns & Exchanges:

• To return or exchange a new item, please follow the brand’s official return policy available on their website.
• Toahfa does not handle returns, exchanges, or refunds for new items.

Refunds:

• If a purchase is canceled by the brand or an item is out of stock, the credits used for the order will be refunded to your Toahfa Wallet within 3 working days.
• No cash refunds are offered.

Important Notes:

✅ Toahfa is a resale platform—once an item is sold, all sales are final.
✅ New purchases follow brand policies, so refer to the brand’s website for their return process.
✅ Refunds are only processed in credits, which can be used for future brand-new purchases.

For any concerns, contact our support team through email or via live chat on our website.