Order Cancellation Rights: Buyers can cancel their order within 24 hours of placing it. To initiate a cancellation, they must contact Toahfa support via email or whatsapp . Cancellations requested after this period may not be processed if the order has already been shipped.
Refund Process: Upon successful cancellation, refunds will be processed back to the original payment method within 3-5 business days. Buyers will receive a confirmation email once the refund has been initiated.
Exceptions: If the item has already been dispatched, buyers will need to follow the return process outlined in our Refund Policy instead of canceling the order.
For Sellers
Order Cancellation Rights: Sellers may cancel an order if they are unable to fulfill it. They must notify Toahfa support immediately to inform the buyer and ensure proper communication regarding the cancellation.
Cancellation Notification: Sellers should provide a reason for the cancellation when notifying Toahfa support. This helps maintain transparency and trust within the community.
Penalties for Late Cancellations: If a seller cancels an order after it has been confirmed, they may incur penalties as outlined in our seller agreement. Frequent cancellations may affect their selling privileges on Toahfa.
Impact on Buyer Trust: Sellers should be aware that cancellations can impact their reputation and trustworthiness within the marketplace. It is recommended to communicate proactively with buyers if there are any issues fulfilling an order.
