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Refunds and Returns Policy

Refunds and Returns Policy

We offer a 7 day window for returns and exchanges. Items must be unused and in original packaging.

Eligibility:
  • Unused items with original packaging qualify for return within 15 days of purchase.
  • Receipt or proof of purchase is required for return processing.
Return Process:
  • Contact us through email, call, or WhatsApp (contact information below) to initiate your return.
  • We will provide instructions on returning your item.
  • Upon receiving your returned item, we will inspect it and notify you of the refund status.

Refunds:

  • Refunds will be processed once the returned item is received and inspected.
  • Refunds will be issued to the original payment method used.

Late or Missing Refunds:

  • Check your bank account or credit card company for processing times.
  • Contact us if you haven’t received your refund after a reasonable timeframe.

Gifts:

  • Gift purchases will be refunded as store credit.

 

Important Notes

  • Toahfa reserves the right to modify this payment policy at any time.
  • Any changes to this policy will be posted on our website.
  • By using our website, you agree to abide by this payment policy. 

 

Need help?

If you have any questions, please don’t hesitate to contact us.

Customer Services:

    Email: customercare@toahfa.com

    Call: 0310-6064607

    WhatsApp: 0310-6064607

We strive to provide a seamless buying and selling experience at Toahfa. This policy ensures transparency and clarity so you can shop with confidence!