Toahfa Shipping Policy

Welcome to Toahfa! We are committed to ensuring a seamless and convenient shipping experience for our customers. Below is our detailed shipping policy, designed to keep you informed about how we handle the logistics of your preloved fashion items and new purchases.

—

 Shipping Overview

At Toahfa, we take care of all the logistics to make buying, selling, and exchanging fashion hassle-free. Whether you are sending us your preloved items or purchasing new ones, we’ve got you covered with reliable and cost-effective shipping services.

– Pickup of Preloved Items: Free pickup service from your doorstep when you list your items on our platform.

– Delivery of Purchases: Timely delivery of all orders directly to your preferred address.

—

 Pickup Policy for Preloved Items

1. Free Pickup Service:

   – We provide free pickup for all preloved items listed on Toahfa.

   – Once you list your items, our logistics partner will coordinate with you to schedule a pickup at your convenience.

2. Packaging Requirements:

   – Please ensure items are clean, properly folded, and packed securely to avoid damage during transit.

   – Attach the Toahfa-generated order ID with the package.

3. Pickup Confirmation:

   – Our team will confirm the pickup time via call or SMS.

   – You will receive a confirmation email once your items are successfully collected.

—

 Shipping for Purchases

1. Shipping Fees:

   – Shipping fees for all purchases are paid by the buyer and are calculated at checkout.

   – Fees are kept minimal to make the process affordable and accessible.

2. Delivery Time:

   – Orders within major cities: 3-5 business days.

   – Orders for remote locations: 5-7 business days.

3. Real-Time Tracking:

   – Track your shipment status through your Toahfa account or via the tracking link shared in your email.

4. Delivery Confirmation:

   – You will receive an email or SMS notification once your package is delivered.

—

 Returns and Exchanges

1. Return Eligibility:

   – Returns are only applicable for items purchased from the “New Fashion” section.

   – Items must be unused, with tags intact, and returned within 7 days of delivery.

2. Exchange Policy:

   – Exchanges are applicable for both preloved and new items, subject to inventory availability.

   – Contact our customer support team to initiate an exchange.

—

 Important Notes

– Lost or Damaged Packages: Toahfa ensures your items are handled with care. In case of loss or damage during transit, we will investigate and work to resolve the issue promptly.

– Contact Support: For any shipping-related queries, reach out to us at [customercare@toahfa.com] or call our helpline at +92-3106064607

—

At Toahfa, we’re proud to introduce Pakistan’s first Resale-as-a-Service (RaaS) platform, making it easier than ever to give your preloved fashion a new life while staying trendy with the latest styles. Thank you for choosing Toahfa!